Standards & Codes Reporting suspicious communications

With reports of scam calls and phishing attempts becoming more prevalent, we encourage all SEFE Energy customers to stay vigilant. It’s important to always stay alert when it comes to unexpected communications - from SEFE Energy or any other supplier you work with.

Here are some key things to look out for, and a few tips to help you protect yourself and your business.

Phishing is when attackers attempt to trick users into sharing sensitive information or clicking on a bad link that could download malware. While it usually takes place through email, phishing can be conducted via text message, and scams can take place over the phone, through social media or instant message too.

If you receive any method of communication that doesn’t feel right, you should stop, assess and take steps to check it’s legitimate.

Here’s some best practice advice to help you spot any unusual calls or emails:

• Always check that the email domain is correct - this will always be @sefe.eu, @sefe-energy.de, @sefe-energy.com, but may sometimes also include a subdomain, such as @email.sefe-energy.com or @portal.sefe-energy.com.
• Be mindful about added or removed letters as fraudsters will use this technique to appear legitimate. This could include adding an ‘s’ to a valid email domain, for example: @sefe-energys.com.
• If the communications are looking for urgent actions, this is likely a scam – always pause and check the sender or caller's details first.
• Don’t assume that because a caller or email contact knows you are a SEFE Energy customer that the communication is legitimate. Scammers often use publicly available records to identify a business’s energy supplier.
• If you receive a request to change bank details, then please verify the legitimacy of the email through an additional reliable contact. This could be through your Account Manager.
• Check the branding if an email or letter is received. If the logo is blurry, stretched or distorted it could be fake.

Please note our company details have not changed, including our bank or contact details and there are no changes planned.